top of page

SHIPPING & REFUND POLICY

white eduation owl.png

SHIPPING POLICY

​

Orders are dispatched within 2 working days with Australia Post and will be calculated at checkout.

​

Should an item be out of stock this item will be dispatched as soon as it is received.

​

Express Post orders are sent via Australia Post and need to be submitted by 12pm Queensland time to be sent out the same day.

​

Please refer to the Australia Post website for express post delivery time frames per region. 

REFUND POLICY

​

We are not obliged to provide a refund or replacement for a "change of mind".  All claims for a refund must be made within 14 days of delivery and by the following procedure:

​

  • Refunds applicable only to physical products and excludes all video rentals and workshops.   

  • Prior to the proposed item return, please contact us via email, quoting your order number and full details of refund request. 

  • You may be asked to provide photos of the damaged item.

  • All goods that are to be returned for a refund or exchange need to be in their original packaging and unused and packaged safely so damage does not occur.

  • Unless the goods are defective or sent in error, you will be required to pay postage with tracking to return goods.

​

If returned goods are used or in an unsaleable condition, then your return may not be processed.  There is no return or exchange available on discounted or on sale items.  

bottom of page